Dunkin' - Huntley

It's 9:47 PM, and the hours show they're supposed to be open until 10 PM. Yet, the lights are off, and it looks like everything is shut down. There are two cars... read more It's 9:47 PM, and the hours show they're supposed to be open until 10 PM. Yet, the lights are off, and it looks like everything is shut down. There are two cars parked out front with their engines running—are they thinking of closing up early again?

Although the coffee was outstanding, the young staff appeared more preoccupied with their phones than with preparing food and drinks. I had to remind them twice... read more Although the coffee was outstanding, the young staff appeared more preoccupied with their phones than with preparing food and drinks. I had to remind them twice about items that were missing.

The food and coffee were good. Just be sure to check that you have everything before leaving the drive-thru. read more The food and coffee were good. Just be sure to check that you have everything before leaving the drive-thru.

Terrible experience! They get my order wrong every single time. I paid for one thing but received something else, and when I asked for a refund instead of a don... read more Terrible experience! They get my order wrong every single time. I paid for one thing but received something else, and when I asked for a refund instead of a donut, they got angry with me. Completely rude. This isn't my first time dealing with this either—just check out the other reviews.

I love their coffee and find the prices reasonable, but the older woman working there is rather unfriendly. I know she probably deals with difficult customers,... read more I love their coffee and find the prices reasonable, but the older woman working there is rather unfriendly. I know she probably deals with difficult customers, but she always makes me feel like I'm a burden just for ordering, which shouldn't be the case. The eye rolls, heavy sighs when I ask simple questions, and the rude remarks I overhear before the window closes make the experience unpleasant. Because of her negativity, I've decided to stop coming—her frustration feels almost tangible in my coffee.