Chipotle Mexican Grill - Humble

I found a moth in my salad, which was truly disgusting. On a positive note, the service team is very pleasant, professional, and friendly. I just wish this inci... read more I found a moth in my salad, which was truly disgusting. On a positive note, the service team is very pleasant, professional, and friendly. I just wish this incident hadn't occurred.

This restaurant is disappointing. My order was ready 20 minutes later than the promised pickup time, and to make matters worse, the food arrived cold. I won’t b... read more This restaurant is disappointing. My order was ready 20 minutes later than the promised pickup time, and to make matters worse, the food arrived cold. I won’t be returning to this location.

My Husband and I placed an online order with the Chipotle Deerbrook location. My husband came home with the food, and when we opened our food, we were disgusted... read more My Husband and I placed an online order with the Chipotle Deerbrook location. My husband came home with the food, and when we opened our food, we were disgusted. Our burrito bowls were thrown together... I asked for chicken, and there was no chicken, you can see in the picture of the horrible food prep. Furthermore, they employees all had bad attitudes and looked like they didn 't want to the at work, and it showed in the way they prepared our food. I called the store back and asked to speak with a manager, she said we have to come back to get a refund, so when my husband drove back, I then receive a call saying "because this is an online order, I have to call the 1800 number, Now she could have said that over the phone, the first time, instead of having my husband drive all the way back. I did call the number, gave my complaint, and received a refund 3-5 days) . I expressed to Chipotle that the customer service was unsatisfactory. Chipotle Deerbrook was a disappointment and an inconvenience. I urge the company to take action on their employees ' customer service, and productivity.

In all honesty if i could give this place 0 stars i definitely would. I just went in and as soon as i walked in the lady said they had no chicken .. um it was l... read more In all honesty if i could give this place 0 stars i definitely would. I just went in and as soon as i walked in the lady said they had no chicken .. um it was literally 9:35pm and had 25 min till closing and you have no chicken?? i told her if they were making more since they still had some time till closing and she said no so rudely. Do better chipotle!!

Smallest bowl I've ever received. Apparently I got the kids bowl for the price of the adult. My bowl is literally half empty. I'd recommend Chipotle as a compan... read more Smallest bowl I've ever received. Apparently I got the kids bowl for the price of the adult. My bowl is literally half empty. I'd recommend Chipotle as a company but not this one if you're hungry. See photo.