Hot Stuff Pizza - Hoven

We Ordered food online after been recommended this place waited an hour and a half to say it had been deliver half an hour later the order turns up freezing cold mouldy and missing items. We then called to ask and tell them what went wrong, they proceeded to put me on hold for 5 min then hang up not answer any of my calls so I had to call off a different number, the RUDE manager then said he is sending a driver back to pick up the order (to re sell the cold food to some unlucky person) and not ever offer a refund and just told us to contact someone else. Disgusting service and disgusting looking food. Been a manager of a restaurant that does take outs this was appalling. Would not ever recommend this place don’t waste your time

I found myself at two hotels (at different times in the Birmingham Chinatown/ Downtown area and didn't want to go out searching for eateries so I turned to a Google Search. I chose Hot Stuff Pizza basically because they were close-by and their online ordering system was great and although it took a few minutes initially to get the selection right and click the right buttons once I mastered it was great. The first occasion I decided on a Vegetarian and a Seafood Pizza with added Anchovies. The online system told me the price and estimated delivery time in 45 minutes. After 20 minutes I got a call saying that they were out of some seafood so I changed it to a Margaretta with some additions. The computer told me my delivery time had arrived so I went down to the front of the Hotel and waited, and waited. I foolishly had not taken my phone so I didn't know the delivery guy was already in reception! Once paid and settled down to my meal I couldn't have enjoyed it more, I have had quite a few pizzas and these were up there at the top. On the second occasion in January the delivery was earlier than estimated and the transfer of money and pizza very straight forward. The pizza, I got my seafood one this time, was sublimely delicious. Both times the cost was around GBP12 and as far as I could make out a very modest sum for delivery (less than GBP0.50p or maybe this was an Internet fee? .

So a couple of years ago I used to pop next door to see this girl when she sent her Mr out for pizza downstairs. We'd often sling the guy on the till a fiver to **** up the order on purpose to give us more time. The pizza is nice.

Overcook and cold pizza, thanks not anymore. Be careful before you order anything for that place. Recommended? Nope!

I ordered a pizza at 9:54 pm and was told that it would be ready in 15 minutes, but it's been an hour and it still hasn't arrived. I called to check on the status half an hour ago and was told it would be another 15 minutes, but then they hung up on me.