Big Smoke Taphouse Kitchen - HOUNSLOW

Excellent experience. Before sitting our party of 8 the hostess asked if there were any allergies. Once I was identified, the waitress was reported and an allergen list was provided to me. The waitress also asked my degree of tolerance to inform the cook In addition to order my food about the QR code she personally took my order to ensure that my meal was properly prepared. After talking to the cook, the waitress came back to inform me that my food would be prepared in a separate place on the kitchen. When my food arrived, it was “flamed” with indication that it was gluten-free meal. I was told to make sure who treated my plates was aware of the gluten restriction. The food was properly cooked to order and delicious. I highly recommend it.

Staff was not very pleasant,waiter that sat us did not greet us or answer my question about allergies and just walked away. I was able to have a meal without getting sick after flagging down another staff member. I had the chicken quesadilla and a side of mash. Staff was very clear cross contamination was a possibility before I was allowed to order which I appreciate.

Fantastic place and amazing staff especially Godfery at Heathrow T2

They had an allergy menu and took my allergy very serious. However, there were not many options. I ended up ordering a cheeseburger, but with gluten free bread in stead of the bun. The fries are not gluten-free, they offered me some broccoli instead.

Excellent experience. Before seating our party of 8 the hostess asked if there were any allergies. Once I was identified the waitress was notified and provided me with a allergen list. Waitress also asked my level of tolerance to ensure to inform the chef Additionally instead of ordering my food via the QR code she personally took my order to ensure my meal was prepared properly. After talking with the chef the waitress came back to inform me that my food would be prepared in a separate location on the kitchen. When my food arrived it was “flagged” with signs indicating it was gluten free meal. I was told this was to ensure whoever handled my plates were aware of the gluten restrictions. Food was properly cooked to order and delicious. I highly recommend.