Domino's Pizza - Hopkinsville

This Dominos is terrible. We have had trouble receiving our order on several occasions. Today we ordered carry out at 7:01 and the website told us to come pick up our order from 7:49-7:59. It is currently 8:23pm and our order just now went into the oven.For carry out. The staff is rude and unprofessional. Do not purchase anything from this store.

I'd say I love dominos. And yes food wise I do. But clearly this location has a staffing or management issue. Because my wife ordered pizza at 9pm and after purchasing along with TIPPING! There pizza tracker notified us itd take 72 minutes... but at12:00 we were still without pizza. With the store being 10m from our home. What ever happened to 30m or less, or Free Food ifthey can't keep up. They Should figure it out or just close this store down. Also all other reviews about Rude delivery driversis true. Which is crazy to think. You as a driver knowing your late and yet no kindness or sympathy.

Feeling frustrated, I raised my hands and expressed that I didn't care about the situation—I just needed my pizzas and bread as soon as possible. The staff member who returned to me then said she wouldn’t take my order because she felt I was being rude. A man—either the manager or another staff member—backed her up, stating that they didn’t have to serve me because I was being "ugly" and rude, and even asked me to leave the store. At no point did I raise my voice or use offensive language; I was simply anxious because I had guests coming over for lunch, and it was their error that my order was cancelled. My entire family has decided we will never do business with the Domino's in Hopkinsville again. Their customer service has been declining for months, and this has been the final straw for us. Additionally, I work for a large company, and I will be sharing my experience with my colleagues.

We frequently order from this place, and I absolutely love it when they load up the garlic parmesan bites with plenty of butter. They truly are the best that way!

My family enjoys pizza night with Domino's. The food is consistently fresh, and the customer service is always professional. We have a wonderful experience every time. Highly recommended!