Chipotle Mexican Grill - Hopkins

Most unusual experience. Stood in line behind 4 people for just 15 minutes. No one was helped. At least 5 persons working (one who diligently restocks the entire line of food). No employees made eye contact. Not a person customer or employee said a single word. Not a single bowl or Burrito assembled despite the above full increase. After 15 minutes to the left and the line was at the door. I don't know if someone came to dinner.

It doesn't matter the time of the day you go into you will always be in line at least 20 minutes. Almost always when I go here, they're out of something. Today they were from cheese. A few weeks ago they were from all meat and cheese (how can you be open? . I stood over 20 minutes in the line as a person was there that helped all customers. I saw at least four employees in the back, who basically don't do anything. This shows a very bad customer service and makes it as if it is not important to offer your customers an efficient, good service. Kudos to the young person behind the counter who takes care of every customer.

Terrible. Online orders are never ready on time. Expect to wait at least 15 minutes longer then your pick up time. You?d be better off waiting in the line to order. The employees look like they are miserable and the kitchen and counters are filthy.

How does a restaurant get so filthy at opening time on a Sunday. Not only was the dining room in a state of uncleanliness, (food on the benches, floor, and tables. The entrance doors were enough to turn some away). Again, this should be the time a restaurant is at it?s #1 for a health inspection. Are there standards anymore? Watching the food prep employees slide the bowls along a filthy table covered in dropped condiments. They didn?t have common sense to wipe the table down. The worst is seeing the cook on the grill continuously eating meat looking around to see if anyone caught him. I noticed 5 times of him test tasting, in my 15 minutes in line. And the attitude??. Some restaurants really do a great job of welcoming customers to their restaurant. As we all know, excellent workers are scarce, but this you could tell was different not one employee wanted to be at work. You would think with the great wages, something would change. Just totally lack of motivation. This is a wonderful location, and yes, people are still enjoying the food (I think). But, hearing the comments while in line sitting really caused me to write. This may possibly the the next virus Chipotle Covid. Definitely need the county health inspectors to get involved. Will never eat at this location again.

Worst Chipotle of all time. They never have people staffed. They never answer the phone, they never have online orders ready, they never have food on the line. Here is a picture of their line, and order's waiting to be made, quick question where's the Restaurateur focus? Never going to happen for this location, they will be lucky if they are still open in 2022.