Reviews

Overall Total Score
2.6 out of 5
Average | 220 reviews

What Daniel Marshall doesn't like about Chipotle Mexican Grill:
Every time I eat at this location I am let down, tonight was the last time I will attempt. The food looked disgusting. There was no chicken or vegetables and a bunch of employees standing around. I walked out while he was making my bowl. Disgusted. Not to mention everyone had long hair and there wasn?t a hairnet in sight! Yum to make matters worse. The other location in Hoover is understaffed and only taking online o... View all feedback. What Mary Grace Liner likes about Chipotle Mexican Grill:
Big thanks to the manager working today, August 4th, 2023 at 2:56pm. I had some modifications to my order and he was so accommodating and friendly! This is why I love Chipotle! View all feedback.

Reviews from various websites

Menu
2.2 ★ from 10 reviews
กมลเนตร
11.06.2022 - 10:05

The pickup ride is ridiculously slow. when someone appears on the window and his order is not ready, courteously ask them to go back on the line, so others who...

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กมลเนตร
11.06.2022 - 10:05

Tough review here... I saw employees that were working hard and super polite. But we had one employee in the back grill that didn't think she needed to be there...

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Andres
11.06.2022 - 10:05

Gave this location three chances, I will never go to this location again or prob any chipotle. They are very inconsistent. The location is very dirty. Chips wer...

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Corine
11.06.2022 - 10:05

4 Sunday the place was not present a catastrophic cleanliness. the personal was unreacting, no wonder that the door was filled with now set poster.

Gino
11.06.2022 - 10:05

The first time, chipotle actually try by coincidence, but it was quite decent. I ordered the burrito dish. eating was good and everything was boiled properly, t...

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At Chipotle, customer experiences seem to vary widely, with many patrons expressing frustration over prolonged wait times and inconsistent food quality. Several reports highlight issues such as missing items in orders, incorrect pricing, and inadequate staffing. Complaints also include bland, undercooked ingredients and shortages of popular items like fajitas and guacamole. However, some visitors have praised the friendly staff, clean environments, and enjoyable food, particularly at locations that seem to operate more efficiently. Despite mixed reviews, the restaurant's potential shines through when the service aligns with customers' expectations of quality and value.

Restaurantji
2.1 ★ from 141 reviews
Zayan
25.10.2023 - 07:29

The customer service was terrible, got the wrong pickup order and when drove back to pickup right order. they didn’t even feel bad about it or anything. and gav...

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KayDee
25.10.2023 - 07:29

Don’t waste your money paid 30 for 2 burrito bowls for them to look like kids meals

Kelli
25.10.2023 - 07:29

Tried to get dinner tonight and sign on the door said lobby was closed due to staff shortages and we had to order on the app and use the drive thru. Tried to or...

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Mary
25.10.2023 - 07:29

Big thanks to the manager working today, August 4th, 2023 at 2:56pm. I had some modifications to my order and he was so accommodating and friendly! This is why...

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Andre
25.10.2023 - 07:29

Last year this location was very stingy with the serving size. This year, they did not have steak nor fajita veggies and the place was not clean. The staff each...

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Sirved
2.7 ★ from 5 reviews
Daniel
07.08.2023 - 15:52

Every time I eat at this location I am let down, tonight was the last time I will attempt. The food looked disgusting. There was no chicken or vegetables and a...

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Christal
07.08.2023 - 15:52

Honestly, it was great. The food was really good, I only remember one item on the serving line being unavailable (guacamole a supply chain issue). The staff was...

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Krishanna
07.08.2023 - 15:52

It?s so unfortunate that this location can?t seem to get it together. I always order on the app. So the staff can just read off the order, unfortunately there?s...

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Amber
07.08.2023 - 15:52

I hate to add to the reviews but waiting 35 plus minutes in the drive thru line when you have a 30 minute break is awful. Ordered a chicken bowl and have my bow...

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Susan
07.08.2023 - 15:52

The menu prices were not the 'real ' prices. All prices have been increased, but are not posted. No comment about the incorrect pricing was made by staff; they...

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Int Restaurants
3.5 ★ from 64 reviews

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