Captain Hooks - Feedback

Utterly disappointing! I had hoped to give them another chance, but the food was simply awful. The fish was unappetizing, and the loaded fries had ground beef t... read more Utterly disappointing! I had hoped to give them another chance, but the food was simply awful. The fish was unappetizing, and the loaded fries had ground beef that tasted like it came straight from a package (I should have anticipated that). I should have stuck with what I know and enjoy.

Great deals! The food is served hot and the seasoning is just right (I don’t add mild or hot sauce to my fish or chicken). I just spent $20 on dessert! read more Great deals! The food is served hot and the seasoning is just right (I don’t add mild or hot sauce to my fish or chicken). I just spent $20 on dessert!

Later, I went to Red Snapper in Matteson, where the staff was eager to take my order and offered me a similar special. As I was leaving, three employees thanked... read more Later, I went to Red Snapper in Matteson, where the staff was eager to take my order and offered me a similar special. As I was leaving, three employees thanked me for my business. I can't help but wonder if the owner had instructed them to treat customers so well.

I ordered a catfish filet, but I received swai basa instead. If you can't provide catfish, please stop misleading customers. read more I ordered a catfish filet, but I received swai basa instead. If you can't provide catfish, please stop misleading customers.

The food is outstanding and fairly priced, and the staff is consistently friendly and prompt. read more The food is outstanding and fairly priced, and the staff is consistently friendly and prompt.

The food is exceptional and affordably priced, and the staff is always friendly and attentive. read more The food is exceptional and affordably priced, and the staff is always friendly and attentive.