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Contribute Feedback What Logan Blakeslee likes about Pollo Tropical:
The people there with kind I recommend going there I got a rice with my family I got the family mealParking: There was plenty plenty of parkingKid-friendliness: It's friendly for kidsWheelchair accessibility: It says wheelchair accessibility is available there so if you're in a wheelchair you could easily go up there View all feedback.
What ana burgues doesn't like about Pollo Tropical:
Second time ordering from this store, first of all, I don’t understand why it’s always so difficult for the workers in this store to served what people order, NEVER I get what I order, rice always undercooked, paid for a bowl with fried chicken NO BEANS and received a bowl with grill chicken and LOTS OF BEANS… a dinner directly to the garbage View all feedback.
Horrible service, always gets the order wrong, something is always missing. This time I called spoke to the district mngr to ensure my order wouldn't be wrg. But it did no good. Still missing what I paid for. Now I have to fight with corporate to get my delivery fee refunded because I had to go back there to pick up the rest of my order. People work hard for their money and convenience of delivery service without having to deal with receiving an incorrect or missing items from your order. It's a real shame to not ensure you have employees that do their job correctly and efficiently.
Saturday 27, 2024 10:30 AM… They told me that they had no chicken ready and I had to wait 5 minutes. After waiting 5 minutes the woman speaking for the speaker told me that I have to move my car and come back when the chicken is ready. Truly, TERRIBLE, HORRIBLE AND INCOMPETENT customer service. Hire people who even want to do their job. I have also gone other days and they are very selfish with the sauces, you order a chicken and they only want to give you 2-3 sauces, they are MISERABLE AND THE WORST OF THE WORST!!!! Don’t come to this place
The people there with kind I recommend going there I got a rice with my family I got the family mealParking: There was plenty plenty of parkingKid-friendliness: It's friendly for kidsWheelchair accessibility: It says wheelchair accessibility is available there so if you're in a wheelchair you could easily go up there
Chicken was still raw by the bone. We had to cook it more. It's always hit or miss.
I have no words to express the various experiences I have had at this location, regarding food and service. This place is TERRIBLE. The last thing was that they gave us the shrimp raw inside, there was no cooked chicken and it wasn't even 9:00 p.m. yet. They never give you what you ask for, because they are always wrong. I must say that it is not all the fault of the employees because I suppose that those at the top should pay more attention to their businesses so that they work better. But anyway, it is the one that is closest to me and from time to time I have to go in an emergency.
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