Domino's Pizza - Holly Ridge

I placed an order online, when I arrived to pay and pick up my order, the cashier informed me that the card reader was not working. I did not have cash on me so I asked if I could pay online or if there was another alternative and all she said was “no”. She then said that we should go somewhere else! There was absolutely no apology or alternative. We drove 10 minutes to pick up the pizza, then had to drive all the way back home to get cash, and 10 minutes back to dominos to actually be able to pick up our order. When we returned, there was one man in front of us and another woman was working at the front and told him the credit card reader was broken so she had to enter it manually. I wondered why this was not offered to me before I had to drive all the way home and back. I informed the woman (Kelly) of the issues we had and how we were confused about the situation, our pizza had been sitting for about 30 minutes at this point and how I felt like an apology was due because of the inconvenience. She then proceeded to tell me that I was wrong, they did their jobs correctly and it was NOT an inconvenience. She then started arguing and yelling at us. She then asked if we wanted to pay or cancel the order. I was so upset that we canceled the order and she proceeded to tell us to get out of her store. This was the General Manager Kelly. As a young female who works as a manager in customer service, this type of horrible customer service especially from a member of management is absolutely unacceptable.

Worst managed store ever !! Horrible service ! Should be closed !

Only giving this 5 stars because of Robbie!! His customer service skills are excellent!! But most of the people he works with needs to be fired!!!

Ordered several times always fast service the people are very nice ?

It’s not the first, it’s happened over and over that I order contactless and this old slim delivery man be waiting on me to sign his receipt after I done pay. I’m tired of it I’m not ordering here no