Subway - Hoffman Estates

Delivery Services, Sandwiches, American

Subway

Subway
3.3 / 5 (1941 reviews)

Description

**Restaurant Review: A Disheartening Dining Experience**

This restaurant falls short of expectations, primarily due to its subpar food quality and unclean environment. Guests have noted stale ingredients, such as unripe tomatoes and poorly prepared tuna, raising concerns about freshness. The atmosphere is further tainted by rude staff and lackadaisical cleaning practices, with visible dirtiness on tables and in restrooms. Additionally, discrepancies in honoring promotions have left a sour taste among patrons. Overall, this establishment's focus on quality and hygiene needs urgent attention, leaving many to question why they would choose to dine here when there are better options available.

Last update: 17.01.2026 from: Bernice

Feedback

★ 3.3 / 5 from 1941 reviews
balistreri-bernice
28.12.2022

Probably the worst subway I've been to in a while. They are stingy with portions, the vegetables were frozen and the woman who made my sandwich was on the phone. Poor customer service. For such a nice area you would expect better. Definitely won't be back

nwehner-3
28.12.2022

Prices on their board are different than the actual price. Update your board. First time I pointed it out to their workers was 4 months ago. Still no update.

jane62-bank0
28.12.2022

The staff is rude, and the restaurant lacks cleanliness. The workers frequently use the register without changing their gloves before preparing another sandwich.

natalie-bahringer
28.12.2022

I had a disappointing experience at this restaurant due to its poor location and the food quality. The tomatoes were not fresh, and the tuna had an off taste. They really need to improve by serving fresh ingredients consistently! I even suggested that they focus on providing fresh food.

natalie-bahringer
28.12.2022

This restaurant has an amazing location, but unfortunately, that’s where the positives end. The cleanliness was subpar, even compared to underground gas station restrooms. The chefs didn’t wear hair nets, and the vegetables seemed to be frozen. Additionally, the bathrooms were in a terrible state (please see the attached photos). They don't accept any goods, and I honestly didn't feel safe eating here. Given its location in South Barrington, I expected much better, but it’s shocking how this franchise allows such conditions to persist. As for vegetarian options, they only offered frozen vegetables.

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The restaurant also takes credit cards from the common providers for payment.

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