Firehouse Subs Hixson

When I had to switch to a gluten-free diet, I thought I'd have to bid farewell to Firehouse Subs for good. Fortunately, they now offer gluten-free rolls, and I'... read more When I had to switch to a gluten-free diet, I thought I'd have to bid farewell to Firehouse Subs for good. Fortunately, they now offer gluten-free rolls, and I'm delighted to say that the taste is just as incredible as it always was! Thank you for reintroducing gluten-free options into my life!

Without a doubt, this is the best Firehouse Subs I've ever been to. We visit every week, and the staff is always friendly, the restaurant is kept clean, and the... read more Without a doubt, this is the best Firehouse Subs I've ever been to. We visit every week, and the staff is always friendly, the restaurant is kept clean, and the subs are consistently delicious. I highly recommend this place!

The sandwiches at this place are incredible! My all-time favorite is the steak and cheese. You have to try adding mushrooms; it makes it even more delicious! read more The sandwiches at this place are incredible! My all-time favorite is the steak and cheese. You have to try adding mushrooms; it makes it even more delicious!

During my experience with this restaurant, the mobile app crashed twice while I was trying to enter my order and payment information. I asked for Italian dressi... read more During my experience with this restaurant, the mobile app crashed twice while I was trying to enter my order and payment information. I asked for Italian dressing on the side, but shockingly, I received no dressing at all. Due to the issues with the app, I ended up placing my order in person, and it took around 15 minutes to receive just one sandwich, despite being the only customer in the restaurant. The staff was unhelpful and appeared indifferent to my needs. They may need to be replaced. If they don’t care about customer service, maybe the restaurant should rethink its operations altogether.

I have to say, the food at this restaurant is exceptional! However, the customer service is quite disappointing. I used to visit this place often, but I've been... read more I have to say, the food at this restaurant is exceptional! However, the customer service is quite disappointing. I used to visit this place often, but I've been going less frequently because of the slow service and unwelcoming staff. I gave it another shot last night. There were three employees at the counter, and with two orders in front of mine, I ended up waiting 25 minutes for a sandwich. The sandwich was indeed fantastic, but the slow service is a significant problem.