Surf Break Cafe - Hilo

I enjoyed a delicious bubble waffle and fantastic coffee. I arrived early to avoid the long lines that others had mentioned, and I received my waffle promptly. It was absolutely delicious! I tried the UniBliss, topped with strawberries, bananas, blueberries, ube, and strawberry cold foam.

I absolutely loved this place and ended up returning a few more times during my stay. As someone who doesn't drink coffee, I appreciated the variety of matcha and other non-coffee options available. I especially enjoyed the savory cheesy onion waffle. The staff were incredibly friendly and helpful. I'm from Idaho, but whenever I come back, this will be my go-to spot!

We enjoyed coffee and smoothies there for three consecutive days. The flavors were incredible, the service was friendly, and the atmosphere was really cool. Dietary restrictions: They’re very accommodating for those who are dairy-free.

Fantastic place, very nice people, delicious food. It is a must every time we go to Hilo. Congratulations !

This place has gone way downhill. Slow service, burnt tasting coffee, the manager has a bad attitude and weak customer service. Won't be going back anymore. To your response: you didn't address the poor customer service, and bad attitude of the manager. I understand that orders might take longer and that is easily forgivable, a poor response from the manager is not. She is setting the tone for the rest of your staff and how your business treats customers with complaints.