Waffle House - Highland Heights

The food was good. I enjoy Waffle House this was my first visit at this one. Had gotten blood work done before and not eaten or drank anything. 3 hours before the doctor appointment so a friend and I went to the closest to get something to eat. They were not really busy for 8 in the morning and about 6-7 people working. They took our order quickly but we did not get our drinks til after we got our food. Also usually they are always checking to see if you want more coffee but I had to ask when I could get someone?s attention. If they?d been busier and fewer people I?d understand. I can?t complain about the food and won?t but the service needs help

I typically look forward to Waffle House for breakfast when traveling in the south. The staff is usually super friendly and the food is fast and tasty. This location was the first bad Waffle House experience I?ve had. The staff was grumpy and on each other?s backs constantly. My eggs were cold and still runny. My waitress rejected at least 6 coffee mugs before finding one clean enough to pour my coffee. The shift supervisor was chucking dirty dishes around so hard the counter shook. Needs some help.

The waitress with the pink hair on the late night shift is not customer friendly. My children and I just left and as I was talking to her she walked away. A few teenagers that just graduated high school came in and she was trying to be argumentative with them because they left her and went to the other waitress. She stated that y'all going to her after I just pulled 7 tickets!? One of the young men said i just wanted auntie to take my order. The other waitress had to tell the waitress with the pink hair I got it it's ok. If she don't want to work with the public or minorities she don't need to work for the waffle house. This is the second time she's done this. I give everyone a second chance is this was hers and she failed badly. We will never patronize this waffle house again and I will be telling people that know me not to do so as well.

Ok MY Son Bandit and I dropped in for Breakfast and People freaked out at him. He is only 3 months old, we were visiting our favorite 24 hour Restaurant.

The food was horrible. The white staff didn?t want to acknowledge me and my family. When it was time to pay. One of the older white women snatched my check out of my hand. I asked for change to tip. She responded very rudely and told CAN YOU WAIT. I only asked once. I love Waffle House in Texas. But this was ridiculous