Small Batch - High Point

Super duper amazing. I really enjoyed the Shakes. A very pleasant presentation and delicious flavors. It was a surprise. My crew and I enjoyed it very much. The food was also great and friendly staff. We'll be back.

Could have been better. I came an hour before closing there were only 4 other patrons in the restaurant. I placed my order: loaded tots, 1 Mac Daddy burger (had a lot of Mac n Cheese which is great) 1 Quesonario (had little Queso on it) and 2 side salads. A customer waited a few feet away from me for what feels like 10 minutes for a milk shake while she had already received the rest of her carry out order, she was getting irritated and informed them that she was thinking about getting a refund for it because if how long it was taking to get her shake, it felt as if it took her requesting a refund for her shake to be given to her. I sat at the bar for around 20 minutes(from the time I placed my order til the time my burgers came out to me) without so much as a word of when my order would be ready, I did hear a lot of commotion from the kitchen which sounded like laughter and talking. by then I was the only customer left. The two servers I saw looked a little stressed but were polite when they did speak to me throughout my experience. A few minutes later I was informed that my food was ready but there were no more salads available, I told the server that I would take sweet potato fries instead. She came back a few minutes later with both burgers and told me they had enough lettuce for 1 salad and again asked what side I would like in place of the other salad which I repeated sweet potato fries. Because they had to be cooked it took a few more minutes which meant my burgers would have to sit at the bar with me getting cold. The salad looks as if it were just thrown together a 3 strips of bacon which looked as if they had been put in a fryer, chopped lettuce and two thick slices of tomato and a few carrot strings. By the time my fries came out to me it was past 9:30pm. I would have rather the burgers had been kept under heat if possible while I waited for the fries to finish cooking so they would not get cold. I have been a manager in the restaurant industry for over a decade now and I understand that it was close to closing time as I could also hear the kitchen crew cleaning. Conversing and laughing is not a bad thing as it helps to pass the time and make the job enjoyable as long as each aspect of the job is attended to accordingly, it feels as if somewhere along the line the ball was dropped in this case. Timeliness and presentation of the food are just as important as quality. I have been to small batch before, this was my first time at this location I will return in the future as I know this is a one time occurrence and your restaurants always have great food.

Call ahead and make sure they're actually open and ready to serve you food. We were one of three patrons and they had about five staff to serve everyone. They didn't seem well prepared and they made excuses that they were training new hires and they had a shift change. Hamburger was request medium well judge by the photo and it was cold. Glad that we live in the country and do not have to pay that much damage.

The burgers are AMAZING, Service is AWFUL. When we got to the restaurant there were only 2 tables occupied, they took forever to take our order. People started to come into the restaurant and they started to serve the food to those tables way before us, they brought the food in parts not all together, their excuse was that the servers got mixed up and served the other tables our food. Like I said the burgers are INCREDIBLE, I order sweet potato fries and they were absolutely cold ? Great burgers, not the best service

Wow. Super cool place to get amazing milkshake art. My daughter loved the ?It?s a surprise? shake. I had the Dreamsicle. Cool place. We saw the food coming out to other tables and it looked great. We will be back.