Marco's Pizza - High Point

Food was great but the poor lady that was at this location was there by herself the so-called great manager walked out and left her there and she was just the driver so she had to make the food and everything so Marco's Pizza management needs to step up and let people like this go and keep the ones that will work

I ordered pizza for my family from here because my fiance likes the pepperoni. The website says delivery will take 45 minutes. 45 minutes later I get a phone call from a girl who sounded young (I thought the driver was lost) saying they don 't have a delivery driver and we can pick it up. This is incredibly frustrating because I would have ordered from a place that did deliver since we were busy trying to get ready for the week. I asked why I had not been informed before now. The girl said because we just now saw it was delivery . It had been almost an hour at this point so not wanting to wait longer for another company to come, we go grab it. When we arrive there was no one at the front and then we hear a hello by a woman in pajamas who was on her phone on the back line. We stood there for a minute, my fiance being ready to eat and go to bed just grabbed our pizza. The woman decided that was the time to come over. The entire staff (except the guy making the pizzas) was rude and unprofessional. The pizza was cold because they didn 't know it was delivery (come on guys you have 1 job and its pizza) and the experience was just bad. This is the second time I ordered delivery and they didn 't deliver. We only order pizza when we don 't want to leave the house so I 'll not be going to Marcos again in the future thanks. Also the pizza was overcooked and sliced badly.

I really like the taste of Marcos pizza?Been a fan for at least 10 years. This particular location has been going through some struggles lately with staffing levels and delivery. Today I decided to give them another chance and ordered a large pizza. They delivered on time but when I opened the box????????????? I will say that the staff apologized and I received a refund. Apparently they had run out of large boxes and put my pizza in an extra large box and the delivery driver must have done a couple of wheelies on the way ???????????

The food always taste good. That said the wait times are completely inaccurate and usually take 3 to 4 times as long. On top of that they let you order delivery, wait 50 minutes and then refund your money and tell you carryout only. I used to love marcos but this was definitely a bad experience. Update weeks later. Ordered again. Won't again. Dropping to one star. See photos.

I had several friends tell me this is the best pizza chain around. So I finally tried it and placed my order through Grub Hub for pickup. I got there and they had no idea where my order was for about 10 minutes. Then they finally found it already made and cooking in the oven. Wow! ??????? It came out about 3 5 minutes after that, was cut, and sat on the shelf for 5 minutes before I finally asked the [obviously stoned] person who cut it if it was mine. He looked and low and behold after standing in the store for 20 minutes I finally had pizza to go home with. Got the pizza home and realized it was sloppily made and lacking in toppings. (Only about 3 pieces of pepperoni per slice) I may try another location to give the chain a 2nd chance, but I won't return to this location. *Side note I used the restroom while I was waiting and it was FILTHY. The few tables they had for dine in were also dirty. Yuck!