Pollo Tropical - Hialeah

This restaurant is my top choice. Out of all the restaurants I am familiar with, this one is my favorite. I always make sure to go there whenever I can. When I want a special dinner, this is the first place that comes to mind. They offer a variety of foods and have a diverse menu. The staff is friendly and the atmosphere is great. The prices are also reasonable. I have recommended this place to my friends without hesitation.

If you love well-marinated dishes, this is the place to be for delicious food.

The restaurant is quick at preparing orders from DoorDash for pickup. I have not experienced any issues with pickup. I would recommend avoiding the long lines between 12-2 by using DoorDash.

After a 20-minute drive from my house I arrived at Pollo Tropical at 9:52. I'm going through the lane and waiting for my branch, an employee puts a chair in front of my car, blocks me and goes away. I thought maybe they were closed. But if they close at 10, why are you blocking me at 9:52?? I'll check online and see they close at 11:00. I call Pollo Tropical and the recording says they close at midnight, so I parked my car and walked in. There were several people standing there either waiting to order or wait to pick up: no way to distinguish between the two. The place was dirty with food, plastic cutlery, cups, paper plates, dirty paper napkins all over the floor, and towers of chairs dangerously stacked on top down on the tables, but no one was there cleaning everything. I see the employee who blocked my car with the chair, and I asked him who it was to change Pollo Tropical's hours of operation and closing procedure. He offered an apology and told me he was told to block the drive through the track, but could not really tell me what was the reason for it. So I asked about a To-go menu so that my girlfriend could get something out, she was in my car, in her pyjamas (so why we needed to use the ride through). He went through an employee only door and after a few minutes he comes out and tells me that they have no more menus to give. Excuse me again and tells me that the menus are always available online. We ordered a double cheeseburger and two chilidogs with frits and a drink, for $8, at Checker 's.

The worst, I ordered today 7/8/22 by Uber está 1/4 by chicken, no relation to the picture on the site, terrible?