Hever

Coffee, Breakfast, Meat

Hever Hotel presents a mixed bag of experiences. While some guests rave about the warm hospitality, excellent dining options, and luxurious accommodations, others highlight significant issues, particularly with customer service and room quality. Complaints about unresponsive staff regarding wedding inquiries and poor mattress conditions mar the overall impression. However, the venue's ambiance, especially during festive seasons, and the relaxing Shambala Spa receive commendation. Despite some negative feedback, many visitors appreciate the charming environment and attentive staff, particularly during special events like weddings. For those considering a stay, weighing reviews is essential, as experiences can vary significantly.

Last update: 11.12.2025 from: Remco

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★ 4.1 / 5 from 773 reviews

Was User at Hever a mag?
We stayed for 2 nights, ate in the Restaurant first night.... room was lovely, warm, spacious, excellent beds, clean, luxurious yet homely. Would absolutely stay again! View all feedback.

What User dislikes about Hever:
After numerous attempts via phone calls and emails, my mother still has not received a response regarding our stay in September or information on how we can get a refund. The hotel claims they have reached out to all guests regarding their stay, but based on the reviews I've seen, it seems like we were the only ones who didn't receive any communication. I would not recommend this hotel at all. View all feedback.

Gemma 21.12.2023 - 15:49

★ ★ ★ ★ ★

Despite multiple attempts through phone calls and emails, my mother has not received a response regarding her upcoming wedding in September or been provided any information on how to obtain a refund. The hotel claims they have reached out to everyone to discuss their weddings, but based on other reviews, it seems that we are not the only ones who have been left in the dark. I would not recommend this hotel at all.

Ann 21.12.2023 - 15:49

★ ★ ★ ★ ★

My niece has been attempting to reach out to the hotel regarding her wedding in October, but has not received a response. It appears that she is not the only one experiencing this issue. The customer service is very poor.

Claire 21.12.2023 - 15:49

★ ★ ★ ★ ★

The Shambala Spa is an incredible experience, with a relaxing massage that was pure bliss. The rooms are decent but a bit outdated. However, the dinner options are superb and definitely worth the money, although most dishes are priced at least £15.

Remco 08.02.2024 - 18:00

★ ★ ★ ★ ★

Very nice! Nice area! Good beer!

Shaun 08.02.2024 - 18:00

★ ★ ★ ★ ★

Great Service,Friendly Staff,Great Food

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