Toby Carvery The Oaklands - Hertsmere

Having not been here for a long time due to a previous bad experience customer service wise, we decided to take a chance today and go for lunch. So glad we did. The girl who greeted us was polite and friendly when we arrived and showed us to a table. Kelly the waitress was a breath of fresh air! Polite, engaging and very attentive. We had the Brioche bun with Roast Beef and horseradish, it came with roast potatoes and a Yorkie and gravy. There was so much meat in the bun and the potatoes and Yorkie were fantastic. After today's visit we will definitely be going back. After todays visit and the food I would recommend.

Another great experience at The Toby Carvery, family of 10 eating, great food and we received exceptional service from Abbie

I came here for lunch with my partner. We were seated quickly and our server Kelly was phenomenal a proper credit to the company. Our drinks orders were taken and Kelly also kept us entertained with lil chats and laughs. She was very knowledgeable about the menu and gave us gravy before we even had to ask and also extra napkin each knowing we would need them. These little touches really make a meal an experience. We chose two beef Yorkie wraps. The food was to die for beef was full of flavour and perfect for a lunchtime treat. I cannot thank Kelly enough for making our first and not last visit a real winner. Will be back soon. Hope to see you again soon

Fantastic carvery. Fresh juicy generous portions of beef and tasty vegetables. Restaurant was clean, comfortable and staff were friendly and polite. Been to this restaurant numerous times with the same impeccable standard every time.

Came here for dinner on a week night, it wasn't busy at all. Staff were just stood around chatting and ignoring us. We made eye contact with at least three members of staff before someone finally seated us. When asking for refillable drinks we were told to help ourselves but weren't told where the machine or glasses were. It also took about 20 minutes to get a member of staff so I could pay our bill. I could see about four just stood around chatting in the kitchen and none seemingly wanted to serve me. The food was warm at best, the gravy being the only element of the meal that was hot. If you want a good roast dinner with decent service, go elsewhere.