Waterfront Grille - Herkimer

Italian Meatball Sandwich, Italian, American
Menu
Full menu with pictures, prices and categories.

Waterfront Grille

Waterfront Grille
3.7 / 5 (1043 reviews)

Description

At this popular restaurant, experiences vary widely among patrons. Some guests bask in the delightful ambiance and attentive service, particularly enjoying dishes like crab salad and lamb chops. However, others recount frustrating visits marked by long waits, unaccommodating staff, and significant miscommunication regarding orders. While some diners appreciate the picturesque canal setting and hospitality—even during private events—discontent arises over high prices for additional toppings on meals. Overall, while one can find remarkable moments and flavors, inconsistency in service and policies may deter repeat visits from some customers, prompting a mixed reputation that potential diners should consider.

Last update: 15.05.2026 from: Kyle

Feedback

★ 3.7 / 5 from 1043 reviews
kyle-schoonmaker
15.05.2026

Stopped by for lunch on the way home from Syracuse. Beautiful views of the water from inside. Fresh fish sanwich was great. French fries presented in stainless steel basket. Good sized portions. Food ooked better and tasted better than the picture shows. Glad we stopped in. The eclectic store next door had great collection of jewelry boxes and local gems.

abby-d-horse08
15.05.2026

Delicious food. I've never seen scallops so big! The shrimp were also huge too. I love that it's right on the river. Great atmosphere and good service. We had a group of 10 of us without a reservation. We experienced Quick Service none the less. And the waitress let us do Separate Checks.

zonika-rizz-4
15.05.2026

Great food. Great location right by the Erie Canal.. Friendly and professional staff. The Erie Canal Cruises depart next door all summer! It's a day full of fun and great food!!

angeline-lubey
15.05.2026

I have wanted to try this place for awhile, but unfortunately will never return. My friend ordered a steak cooked medium rare, but it came very well done. She apologized and politely asked our server if she could have another cooked the way she ordered. The server also apologized profusely, admitting it was very obviously well-done. The chef (and owner, I believe) returned with our server, set the original steak back down, and told her it only looked well done “because of the marinade.” He tol

marquerite-renfrew-2
15.05.2026

Driving home from Canada and stopped for a great lunch. All windows are facing the canal. They also operate a cruise service if you have time to check it out. Food was excellent. This will be our new lunch spot.

FAQ

The restaurant offers free WiFi for its guests.

You can watch major sports events on a screen / TV right in the restaurant.

You can also pay for your dishes with the common credit cards.

More information

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