Slow Burn Hot Chicken Hendersonville

This food truck came to my job this past weekend and I was really excited to try them. Food smelled delicious as co-workers walked by with their orders so I decided to give it a go! I specifically ordered the Carolina Gold flavor and this was confirmed by 3 guys standing on the food truck, but somehow the young guy ringing up my order punched in something totally different. I paid for my order and went back inside until it was ready. I returned for my order which was bagged up, tied, and receipt stapled to the bag handles. I work in the ER so I couldn 't eat immediately after getting back to my work desk. By the time I opened it to find out my order was completely wrong, the food truck was packing up to leave. The woman working with them had not driven off yet so I approached her about my order and she literally looked at me and said You got what you paid for, there 's nothing we can do about it after the truck is packed up! I was very disappointed because I paid $20 for the one meal and the chicken ended up being totally disgusting and flavorless! I don 't know if they ran out of salt or seasoning salt but it was so bland I couldn 't even finish the wings, I tried dipping it in some BBQ sauce we had in the kitchen but I could still taste the grease. I threw it away after attempting to eat 3 of the 10 wings. I will never order from this establishment again, mainly due to the poor customer service when my order was wrong!Update to the response:I had not taken a bite from the food when I spoke to you at the car! All I had done was open my food and looked inside to see it was the wrong order. When I ordered the food I specifically asked for the Carolina Gold, and if I 'm spending my money and have my mouth set on a certain flavor then you can not discount my disappointment! When ordering, your business doesn 't provide a receipt until you pick up the order so I was not able to see that it was punched in wrong if I didn 't have the ticket. As you stated, I am a nurse in the ER and did not have time to open the bag as soon as I got back to my desk. When I met you at the car I was not eating! I 'm not sure where you got that from because I was still on the clock and only ran over to where the truck was parked to try to catch you before you left. I had not sat down to eat at all yet so I did not know that the chicken wasn 't even good! Maybe the sauce would have made it better! But again, that 's for me to decide and not for you to tell me that my opinion is harsh or unwarranted! Thank you for your blessings though because I did find some Honey Gold wings that hit the spot!

We’ve been going to Slow Burn for years since they were at their old location near Rivergate. The family that owns this business is so kind and welcoming and they have the same love for their customers that they do for their food!We love to get the tender meals, but they also have great salads. And don’t miss out on their waffles for breakfast! I’ve noticed a few newer things on their menu too that I hope to try in the future.Everything is served hot and fresh and delicious. Their hit chicken is definitely hot but if you want just a little heat, I recommend the sprinkle. And yes! You want pickles! You can’t have hot chicken without pickles.I love their sauces too but I’m partial to their ranch. It’s just so good and creamy! Parking: I’ve never had trouble parking at this location. Plenty of space. Kid friendliness: The kids menu here is great, with kid favorites like chicken tenders, fries, and mac and cheese. Good portion. Good price.

Came in hungry and tired. I ordered a hot chicken burrito, inferno heat( don't remember the official name) and was highly satisfied. When I order a burrito, I want something that takes both hands to pick up. This one was the perfect size and had good flavor. Woman up front was really nice, even got a thank you. I will be coming here again.

The food is always fresh and amazing. My husband has tried every hot chicken place in the area and always chooses Slow Burn. Easily his #1 favorite restaurant over all. We eat here all the time now since they came to Hendersonville. The restaurant is always clean. Amazing, friendly staff. Always love seeing the notes they leave on the packaging. Will always come back!

The younger woman behind the counter had lack luster mannerisms about her, not unprofessional but the feeling of her not wanting to be there. The inside of the store is comforting and looks inviting, the rest of the staff was very pleasant.The food was really good. We got 2x 3 tender meals as they couldn't mix heat levels, medium and Nashville hot. Wanted to try the other heat levelsThe tenders were seasoned well and cooked to perfection- the heat levels were just right but the honey BBQ dipping sauce was a winner too. Fries were fresh,crispy and delicious.Would go back there again when in Nashville