Romano's Macaroni Grill - Henderson

45 minutes waiting for lunch. we mentioned on the server we were at lunch and had to come to the office with an hour. we've been there for a half hours. the escape of each person was brought to a time individually. the server was nice, but terrible timing and we had to ask several times for water, then brot and refill on drinks. other tables that came after us were served before us. I love eating, but I will never dive again I will just order to make sure I don't have to wait. never again, even if it was free.

I was not very happy with the restrooms, one stall was not flushed, the next one was new toilet paper roll, but I was unable to get it started the person who reloads should start the roll off) and the handicapped stall had a dirty diaper laying out and the toilet wouldn’t flush, really kinda of ruined my experience

Horrible restaurant run out of appetizers . Silverware glass and sit and table dirty Waitress and manager do not want it totally to us because they were busy. Caos in the kitchen . People waiting long time for their food. I will be reporting to the health district and Romania maccorini grill corporate office. We left the restaurant right after we order . Soup bowls nasty and soup spill all over.

We had reservations on 12/25/2019 for 3 people at 6:30 pm at the Macaroni Grill in HENDERSON, NV. The restaurant was slammed. When we arrived at 6:25 pm for our 6:30 pm reservation, we were told that reservations were running 30 minutes late and walk-ins had a one hour wait. We were seated at 7 pm. The servers were very busy and obviously exhausted but trying to remain cheerful. No one told our server that we had been seated, so our drink orders were taken about 15 minutes after we sat down. Our non- alcoholic drinks arrived about 15 minutes later. About 30 minutes after that, we had to flag down a server to ask for bread because it had not been served yet. We ordered our salads and entrees (two people in our party had to order a second choice entree because their first choice entrees were sold out) and our salads were served about 8 pm. Our entrees were served at 8:30 pm. Two steak entrees were very over cooked (were ordered rare and medium rare) and had to be sent back. The new steaks were both very rare and ****. The person who ordered his steak medium-rare could not eat his **** rare steak, so he did not eat dinner.

The atmosphere was energetic, not a good wise. older children standing next to us climbing back and forth in the border standing and jumping up and up on the kisses asked me to move. the waitress seemed irritated to my question. calamari was cold, order came wrong. served rider instead of suppe. the waiter brought the suppe and tried as the (cold) pommes were a bonus. Soupen wasn't great. I have lobster bisque, my daughter has tomato basilikum. She said it tasted like spaghetti sauce. my daughter pointed to the whole size at the order, but she was half and half in the afternoon. that was good because it wasn't great. I have the caprese sandwich. That was pretty good.