Subway - HAWLEY

Never good when you have to ask for more vegis on a vegi sub. Not worth the money!!! Keep driving. Dirty and poor customer service.

Average Subway food. Wasn't great (1 out of 2 sandwiches were haphazardly made), but wasn't horrible. I appreciated the cleanliness and quiet of the establishment. My 9 month old daughter was rambunctious (we had been stuck in the car for about 7 hours) and the other patrons and the working employees didn't seem to mind.

The service was very disappointing. I visited on a Wednesday around 3 PM, and it took the employee about five minutes to prepare a single sandwich for a customer who was four people ahead of me in line. Her coworker wasn't assisting any customers either; she seemed to be preoccupied with what I would describe as busy work, simply keeping herself occupied.

The sandwich I received was very squished. I paid using my Subway gift card, which I had in hand the entire time I was placing my order. However, I was snapped at again, as the staff member said I should have mentioned it was a gift card earlier in the process. The whole interaction came across as rude and unprofessional. As they finished up, their parting words were, “Next time, you need to be better prepared.” I left feeling frustrated and will not be returning. Dietary restrictions were reluctantly acknowledged.

I'm not sure why there are so many negative reviews. I've visited this restaurant several times and have always found the staff to be friendly. While some employees are generous with the vegetables and others are not, you can always request more, and they are happy to oblige. I'm not a big fan of Subway in general and have been going there less frequently since they changed the bread a couple of years ago, but I understand that individual locations have no control over that. This place is rarely crowded and is definitely a better option than McDonald's or other fast food nearby.