Reviews
What User likes about Shake Shack:
Great food and great service! I have the special Oreo Shake so good! I love the burgers. So glad we stopped here on our way home during the Memorial Day weekend! View all feedback. What User doesn't like about Shake Shack:
The food at Shake Shack is always a guilty pleasure, but the service is lacking. Whether dining in, taking out, or ordering online, the staff is not quick enough to fulfill orders in a timely manner. While they are friendly, they are also very busy, leading to long wait times of up to 30 minutes for orders. It is not uncommon for part of the order to be wrong or for items to be cold or melted while the rest is being... View all feedback.
Reviews from various websites
The food at Shake Shack is always a guilty pleasure, but the service is lacking. Whether dining in, taking out, or ordering online, the staff is not quick enoug...
read moreI was taken aback when the waiter turned the credit card terminal around and asked me how much tip I wanted to leave. It felt uncomfortable to have to decide on...
read moreThe staff was fantastic, very energetic and welcoming. The food was good, but unfortunately there were several elderly men hanging around in the outdoor area, s...
read moreGreat food and great service! I have the special Oreo Shake so good! I love the burgers. So glad we stopped here on our way home during the Memorial Day weekend...
read moreBurgers are fantastic. Price is acceptable for the quality. Staff was not as nice as other Shake shaks. No eye contact and acted as if we were bothering them. F...
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read moreShake Shack offers a guilty pleasure dining experience with fantastic burgers. While some found the service lacking in speed and friendliness, others had great experiences with energetic staff. Price is reasonable for quality, but some guests felt the service should be more polite for the cost. Unpleasant experiences included exposure to smoke from elderly patrons in the outdoor area. The restaurant's ambience is a mix of fantastic food and awkward service, making it a hit or miss for customers. However, those who enjoy delicious burgers and shakes may find Shake Shack worth a visit despite service inconsistencies.