Matteo's - Hartlepool
Matteo's
Description
Nestled in Seaton, this restaurant offers a mixed experience that elicits varied opinions. Diners rave about the delicious aromas and commend the value, particularly from the early bird menu featuring classic Italian dishes like tagliatelle Alfredo and sirloin roast. While the food quality shines with great taste and presentation, service inconsistencies emerge. Some guests face long waits and less-than-friendly staff, creating an atmosphere that leaves much to be desired. However, others enjoy welcoming service and a pleasant dining atmosphere, making it a space worth exploring—albeit with tempered expectations regarding wait times and staff interaction.
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Last minute meal out. Welcoming and friendly staff, prompt service. Food was really tasty and nicely presented, not huge portions but we had a dessert to finish off. Will definately be back!
Worst place I have ever been to. The staff were so rude! Waited 20 minutes before a drinks order was even taken, then another 10 for drinks to be brought and a food order take. 1 hour and 15 minutes we had been there before our starters came out!! Could cook better at home. Was asked if we wanted deserts, absolutely not! Couldn’t wait to leave. When leaving we saw rats down the side of the building and near the kitchen back door which was bordering onto where they cook! Staff were also stood smoking there as the place was as busy as anything. No wonder for the wait!!! Would not return and hope no else does. Doesn’t deserve to be in business!
Food was beautiful, staff so attentive and couldn’t do enough for our large group. Will definitely be back!
A cracking night at Matteo's where we had an early evening family meal. Very reasonably priced, good food, excellent customer service and a family friendly atmosphere. Well worth a visit!
Friendly staff, ample portions of excellent food and booking advisable.
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