Kfc - Hartlepool
Kfc
Description
KFC's recent reviews reveal a restaurant grappling with inconsistency in both service and food quality. While issues such as cold food, unwelcoming staff, and maintenance problems like broken heating have frustrated many patrons, others have applauded the establishment's improvements, noting enhancements in food freshness and cleanliness. Some customers have encountered considerate service, particularly in resolving issues like incorrect orders. As feedback reflects both disappointments and positive changes, it seems KFC is at a crossroads—striving to enhance the dining experience while addressing lingering concerns. A visit may be a gamble, but for some, the food remains worth it.
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Feedback
So we walked in. Placed an order, there was no receipt in the kiosk. Anyways, we stood waiting for food. I was looking round for a table to sit at, realised they were all disgusting so I went the toilet grabbed some tissue and put some soap and water on it and wiped the table over. Sat down to then realise the state of the place as a whole! It was vile. The floors were absolutely horrendous. Food was rank. Never ever will go back there it’s rank!!!
This restaurant is completely useless, with staff who don't care at all. They need a complete cultural reset from the ground up. I decided to try KFC instead of McDonald's for a change, but when I went to the drive-thru, the first window was closed off. A staff member told me to drive to the next window to order. When I got there and waited politely, a brunette staff member opened the hatch and rudely shouted at me for not ordering at the first window. I asked her calmly if she thought her behavior was polite, but she insisted she did nothing wrong. I left without saying anything and am now at the nearby McDonald's where they actually run a business properly, instead of running it into the ground.
We ordered a large party sharing box and extra hot wings at the restaurant. Unfortunately, the food was served freezing cold and not even lukewarm. We called to complain and were told that if we drove back, we could either get a replacement or a refund. We opted for the refund, but were disappointed that there was no offer of goodwill gesture. We had to make two trips back to the restaurant, ruining our Mother's Day treat, all for nothing. Thank you, KFC. We should have listened to the negative reviews.
The night we visited the food was on form, fresh and red hot. Friendly chat with staff who had a good attitude so no complaints from either of us. Near to Travelodge.
Like all KFC's decent staff, clean, good parking, food was typical KFC and decent standard, hot and fresh in this instance..
