Moe's Southwest Grill - Harrisonburg

My Stack wasnt in my bag, hardly any chips, and the Queso tasted old, not fresh, and not hot at all. After this experience and many like it before ordering from I dont know if I will return, tbh. As well the dasher Kristin didnt even bother to check my bag which wasnt sealed to prevent tampering with, which the stack then mysteriously vanished and no one wants to own up for it being missing or knows where it went.

The food here is quite good, and the price per person is reasonable. I ordered a bowl, which was substantial enough to serve as two meals.

My husband ordered the "housewrecker." One of the staff members began slowly assembling it, while another and a third took photos of the ingredients in line—yes, he was taking multiple artistic shots from various angles. Then he disappeared. My husband mentioned, "My wife is ordering something too," and the assembler looked up, pushed the remaining burrito aside to finish my order. While they were preparing my quesadilla, my husband went to the restroom. The silent observer behind the counter struggled to wrap the enormous burrito. His gloves slipped off and partially rolled into the burrito, forcing him to start over. After that, he returned wearing a more professional outfit. He instructed a quiet worker to check the men's room. The silent watcher paused for a moment and then replied, "Is something wrong?" Apparently, the bathroom was flooded with trash, the floor was messy, the toilet seats were dirty, and the door didn’t lock properly. I had also ordered tea alongside my other items, but when the quiet worker finally brought our food, the cup was missing, so I had to ask for it. I understand that times are tough and good help is hard to find. A dirty bathroom, staff challenges, and what seemed like a lack of customer service training are all fixable issues.

The Sprite comes in a 16-ounce size instead of 20 ounces, but the food is excellent!

The food is tasty, but Moes catering falls short. I've used their catering service twice for company lunches, and each time we ran out of meat. This occasion, we ordered for 30% more people, yet they still didn't provide enough food for 50. If you're planning for 50 people, I recommend telling them you have 100; that way, you might actually receive enough!