Subway - Harrison
Subway
Description
At a bustling truck stop, this restaurant has potential but struggles with staffing and service consistency. Customers appreciate the quality of food and the friendly employees but express frustration over long wait times, especially during busy hours. Issues such as missing online orders and incomplete meal preparations have been noted, highlighting a need for improvements in order management. While some patrons have expressed concerns about health and safety standards, many hold out hope that with better staffing and organization, this eatery could become a go-to spot for delicious sandwiches and fresh options in the future.
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Feedback
I was hungry and ready to eat, but the man informed me that there were four orders ahead of mine. I understand the situation, but they could definitely use some extra help. I also tried placing an order online, only to be told later that they never received it. With a few improvements, this place could be a great spot to grab a sandwich.
I went in to grab a sandwich after unloading my truck and noticed a sign on the door stating that all customers were required to wear masks due to Covid-19. I was okay with that, but I was surprised to find that I was the only person wearing one. There were nearly a dozen people in the store, with at least seven waiting in line for Subway, and nobody else was wearing a mask—this included two employees making sandwiches and one staff member at the gas station. I decided to leave because the last thing I want is someone who isn't taking Covid-19 seriously handling my food. I believe the state health department should shut them down. This was on November 22nd at 12:30 PM.
The day before, my boss called ahead to pre-order lunch for our group. However, we ended up waiting an extra 35 minutes for our meal due to some issues with the order. Initially, there was a problem with being charged $95 for three extra boxes of sandwiches, but after discussing it with a manager, it was resolved. Ultimately, we received three boxes of sandwiches, cookies, and veggies. Unfortunately, the order was short on vegetables, and we were missing banana peppers and a few other toppings.
The restaurant was very unsanitary, which left me reluctant to sample the food. It was quite disappointing.
The chef called the day before to arrange lunch for us, but we had to postpone our meal by 35 minutes due to issues with the order. He ended up being charged $95 for three additional boxes of sandwiches. After speaking with a manager, the situation was resolved. However, when we received the three sandwich boxes, they included biscuits and vegetables, but there wasn't enough variety. Additionally, the order was missing banana peppers and some other toppings.
More information
QR-Code for the menu
