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O'Charley's offers friendly staff, quick service, and delicious potato soup. However, changes in their rolls have disappointed loyal customers. The Whiskey Chicken Pasta lacked flavor, and the Steak and Chicken Tenders were served cold. The Strawberry Cheesecake was good, but not outstanding. Some diners found portions smaller than expected. Despite some negative experiences with food quality and service, others praised the restaurant for accommodating food allergies and maintaining a welcoming atmosphere. Overall, O'Charley's is working to reinvent itself with changes in menu offerings and happy hour specials, but consistency in food quality remains a concern.

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