Starbucks - Hanover
Starbucks
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Friendly great service. Service: Dine in Meal type: Breakfast Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Banana Walnut Pecan Loaf
Demeaning Customer Service- Today (12/30) at 1:20p, after waiting 8 minutes in the drive through, I ordered a “large” iced oat milk chai latte. The lady over the microphone asked me to repeat my size, I repeated “large”. She asked me a second time. After my 3rd time repeating the size, I realized she was badgering me to say “venti”. It’s not that she could not understand me, it was that the wanted me to adapt to Starbucks language and would not allow me to order until I said “venti”. Once I said “venti, she continued, with an uppity tone , to give me the price of my drink and asked me to pull forward. I pulled off because for a customer service rep or barista to be so rude and mocking, as if she enjoys belittling others, well that’s just not an environment I can support. Is this how Starbucks trains their staff to treat customers or are there just a few rude, stuck up individuals giving them a bad name? Anyways, if she could be that antagonizing over the term “large”, why would I trust her to deliver my drink professionally. I had always had good service at this location, so I was surprised to say the least. Service: 1 Atmosphere: 1
Agreed with Courtney. Placed a mobile order then entered the drive thru. Got told for future reference to wait 5-7 minutes after to join the drive through as they were “busy”. My question is, what difference would it have made if I had ordered at the window, would you still make me wait 5-7 minutes? Girl was extremely passive aggressive and I had to contact corporate as my drink was extremely watered down. This location and the workers have gone extremely downhill.
Ordered a Venti Caramel Frap with extra caramel drizzle, none on the sides of the cup(you can 't drink/utilize it with stuck to the side of the cup) all at the bottom(they even repeated ot back to me because they didn 't seem to understand it initially so I explained). What I received was some weird drink that kinda resembled a caramel frap but had a different lid, no whip, a standard amount of caramel, none at the bottom, and the sides plastered with drizzle. So I said excuse me but I ordered this with extra drizzle and none on the sides. So they offered to take it back and remake it, which they did. What they gave back was different, but just as bad Not to mention this one tasted off somehow. I 've ordered this exact drink this exact way for probably over a decade and 99.9% of places never have a problem getting it right. The Starbucks in town at Target are similarly bad at getting a simple order correct; maybe same owners I dunno Service: Takeaway Meal type: Other Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1
I ordered a peppermint mocha frappe and they gave me a peppermint mocha hot chocolate and barely filled the cup and all it tastes like was a peppermint with hot water, it sucked Service: Takeaway Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 2
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