Dunkin' - Hanover

Overall, it was pretty good. We just had to wait a little extra for our drinks.

Today was not a 5 Star day there. Normally it is; your Staff is polite, friendly and efficient.Today, 2/12/24 I pulled up to the order area and waited several minutes and no one ever asked me if they could help. Then I drive around to the pickup window. To my surprise, no one was in front of me , 2 employees were standing there on their cell phones, a third was actually working cleaningareas. There were 2 customers sitting insidechatting. No line , no others in the shop.The time I was there was approximately 3:30 pm. I pulled off and didn’t purchase anything and was going to purchase a beverage and 2 other items. If this happens again I will change my location. However, your Staff needs to be more aware ..Don’t believe they get paid to play on their phones.

The Hanover store needs people that know how to count!! If there options for the munchkin donut holes says 25 and that’s what you order then that’s what you should receive, not less.

Staff acts like they do not want to be there and the crullers were under cooked and greasy.

I don't Dunkin Donuts can get any worse. Slow service. Stale donuts and Luke warm coffee. Three employees couldn't handle my order of 2 coffees and 10 munchkins. SAD.