Bruster's Real Ice Cream - Hanover

First time going here. Great seating outside, a drive thru and great items. Got a hot fudge brownie sundae and enjoyed every last bite.

The place was quite busy, but despite that, we were able to place our order within 5 minutes and received our ice cream in around 15 minutes. The total for 6 people came to about $35, which I thought was reasonable.

Worst location ever. Would not take my order at window and drive thru was backed up. Waited in line in drive thru for 30 minutes and still not ready when I got to window. Meanwhile I could see them thru the window and not really trying to keep up with business. I will never go back.

Had a very poor experience last night. The staff took a very long time and then announced rudely that they were no longer serving and closed at 9 on the dot. Understandable, I suppose, except two families had been waiting patiently for approximately 15 mins and then nothing. Turned the little kids away, very disappointing. So, after almost ten yrs of taking our family there, we have little interest in bothering the employees there, I doubt we'll be back any time soon. Poor customer service ruining a nice business.

Yes you are closing soon everybody is served .. but a family of little children excited to have an ice cream cone then shutting the window on their faces. It’s sad that I had to explain to my children on how some people don’t have a heart. It’s a sad night in Hanover my friends this country is going to the gutter!!