Bruster's Real Ice Cream - Hanover

All i got was a dino sundae it was 4.23 she asked me if i wanted a receipt i said no and it turns out i got charged me 7.23. where did these three extra dollars... read more All i got was a dino sundae it was 4.23 she asked me if i wanted a receipt i said no and it turns out i got charged me 7.23. where did these three extra dollars come from? Food: 5 Service: 2 Atmosphere: 5

Ice cream is good. Customer service leaves a lot to be desired Service: Dine in Meal type: Other Price per person: $1–10 Food: 5 Service: 2 Atmosphere: 4 read more Ice cream is good. Customer service leaves a lot to be desired Service: Dine in Meal type: Other Price per person: $1–10 Food: 5 Service: 2 Atmosphere: 4

Very disappointed in the way the young employee handled the situation that was at hand; i was super excited to try the oat milk ice cream, but didn’t know if th... read more Very disappointed in the way the young employee handled the situation that was at hand; i was super excited to try the oat milk ice cream, but didn’t know if they’d have it. We asked the one employee if they had the two oat milk flavors, which he said yes to. We ordered, and then a young girl called us up and said that there was a problem with our order and chose to get snarky. We asked for a refund since their employee didn’t relay the correct information to us. No apology whatsoever for a mess up on their accord. With that said, my boyfriend had said “thanks for wasting our time,” and she said “no problem.” Extremely unprofessional and it never used to be like that years ago. If you’re going to have employees that deal with customers, please make sure that they're capable of having the personality to be in that profession. It isn’t that difficult to own up to your mistakes and be empathetic. Sincerely- someone who has worked 8 years in customer service positions and has had to deal with far worse interactions and public than just that. Food: 5 Service: 1 Atmosphere: 1

Went with the kids and ordered them child (under 40 free baby cones) in a dish, along with my order. Didn't realize until after they charged my card that they c... read more Went with the kids and ordered them child (under 40 free baby cones) in a dish, along with my order. Didn't realize until after they charged my card that they charged me $3.42 for EACH instead of free. Not even a full baby cup for $3.42?! No thanks, Iwon't be back.

Delicious!!!! Had a banana pudding waffle cone???? drooling just thinking of it. Our server was sweet and gave us a ton of wet wipes for our tiny humans read more Delicious!!!! Had a banana pudding waffle cone???? drooling just thinking of it. Our server was sweet and gave us a ton of wet wipes for our tiny humans