Kfc - Hannibal
Kfc
Description
This KFC delivers a mixed experience: attentive moments — a helpful buffet server, fresh fries and even a complimentary cookie — contrast with frustrating lapses like burnt chicken, rock-hard biscuits, missing gravy and spotty drive-thru professionalism. The interior can look nice but cleanliness and restroom upkeep are inconsistent. Guests praise quick, friendly service at times, yet many urge caution: check orders and manage expectations for quality and consistency.
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Worst experience I've ever had. I live 10 miles away, and when I got home, there was no gravy included. The biscuits were extremely hard, like hockey pucks. I also ordered the original chicken, but it was burnt to the point that it was almost inedible. When I called to complain about the missing gravy, their excuse was that they had a new kid working the line. I even asked if they had a manager, but they just said they could note my name and give me free gravy next time. This will definitely be the last time I eat there. They clearly don’t stand behind their name anymore. I wasted $26, and I wonder how they’d feel about just throwing that money away.
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The food was tasty once it arrived, but the service was really slow. The music was so loud that it was impossible to hear when they called out orders.
The staff was nearly unfriendly when we arrived. The interior had a nice ambiance, but unfortunately, it wasn't clean. The bathrooms were also rather unpleasant. On a positive note, the sandwich was quite tasty!
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