Wagamama - Hammersmith and Fulham

I had an excellent time at Wagamama in Shepherd's Bush. The waiter Giuseppe was fantastic and I would definitely recommend this location to friends and family. The chicken katsu curry was amazing, as always!

This restaurant is the worst place to eat, and I am being completely honest in my review. Our Valentine's dinner with family was a disaster for several reasons: 1. Our drinks took 25 minutes to arrive after ordering. 2. The kids' noodles were cold. 3. Despite six requests from different waiters and waitresses, the teriyaki sauce for the kids arrived very late. 4. The vegetables in our meals were overcooked. 5. No one answered the phone when we tried calling. 6. The manager repeatedly asked us for excellent reviews when we complained. 7. Our complaints seemed to fall on deaf ears. Starters that we requested to come first arrived 25 minutes after ordering as well. When we tried complaining on the website, the manager from the branch called and was rude and defensive of her staff. It was puzzling why they would even bother calling us in the first place. 8. No one has followed up from customer service. I strongly advise against going to this restaurant at White City Westfield. Save your money and dine elsewhere.

Go elsewhere, even if you usually like Wagamamas. If you’ve left your coat in the car while shopping in Westfield you’ll need it back to eat at this Wagamama. It’s really cold, and so is the food. Also use the toilets in the shopping centre before you go, because they’re cleaner than the restaurants which also had no toilet paper. Service is grumpy too, maybe because they have to deal with so many complaints. Worst Wagamama for ages.

The food was only lukewarm and the disabled toilet was out of order, with the only available toilet located upstairs. Unfortunately, I was unable to access the upstairs toilet. The staff resorted to trying to open the door with a knife as they couldn't locate the key. The manager's customer service was terrible. Overall, I would not recommend this restaurant for disabled individuals, which is unacceptable in this day and age (2024).

We ordered our food which arrived below room temperature. The noodles were awful and cold and the veggie Katsu curry was totally tasteless and cold. The waitress Aisha I think was her name was absolutely lovely and tried her best of not charging us for the noodles.