Pizza Nova - Halton Hills Canada

I placed a big order for pick up with a bunch of drinks and sides. It was around 5pm and they were super busy yet the young man at the counter was nice enough to put all the pizza and drinks in my car for me. I was super impressed that he was so organized during the busy time to do that. For that reason alone, you have a repeat customer. Food was excellent as well.

Mould in lasagna. I already had SEVERAL bites before noticing and have spent the last 10 minutes vomiting my guts out ? called to report and didn’t even get a “sorry”. Just got an okay, bring it back and we will give you a refund”.I suggested they remove the other slices but who knows if that will happen ??‍

I am disgusted with how I was treated here. I was shopping at the mall and decided to grab some pizza for my husband and I on the way out. I asked the man working for one of their pizzas and he said that he was not making any more pizzas today (it was 5pm and they don’t close until 8pm). He said he only had the slices that were sitting out. I said no thank you and he said I’ll give you a deal- if you buy one I’ll give you another one free. I thought ok, sure. When I went to pay he was charging me $10 and some change. I asked how much? One slice is $10? He then said no I’m charging you for two and you can get one free. I said but I don’t want 3 slices I asked for 2. He said that’s the only deal I can give you and at that point I walked away because last time I checked this isn’t a flea market, this is a well known chain restaurant and I shouldn’t be bargaining for some pizza. I said no thank you and walked away, and as I was leaving he was calling after me saying “wow, for 5 dollars? really?!” How despicable!

Terrible service. Nasty person behind the desk. The franchise should look into this location. Creating a bad name for usually good chain.

This was horrible you used to get 2 of these slices for cheaper now you get half for double the price