Dunkin' - Hallstead

Dunkin sucks only the people addicted to coffee should go there. The most understaffed chain in the

Parking: Parking sucks unless you park in the plaza next to it

I love ordering on the mobile app. You're in and out and they always get my order right.

Orders are usually wrong and they are rarely stocked. Very slow service! Dont stop unless you have time to sit and wait.

This morning I decided I 'd grab the coffee and donuts instead of my daughter for the office.I 'm John Aldrich a local business owner and a long time customer of this dunkin.So my issues starts after I pay and leave a cash tip. As I 'm handed 4 hot coffee one after another I ask for a drink holder in my head I 'm thinking it 's common sense to ask if I need one since I 'm one person and 4 drinks in a vehicle but the girl says all we have is these cardboard folding ones and I 'm not putting them in because the top comes off easy. I reply that 's poor management someone should have them ordered.At this point I 'm a little frustrated with trying to put these coffee cups in these fold out cardboard things and place them somewhere so they don 't spill. I had my coffee and my sandwich, all I was doing is waiting for my dozen donuts while I 'm taking care of my coffee and this lady leans over the first lady I was dealing with and says please pull ahead and we 'll bring your stuff out. Instantly I 'm pissed and I say I 'm not going anywhere until im done taking care of these coffee 's literally as the second lady 's head is still in the windowThey hand out the donuts.So great I have the order and I 'm gone.Get to my office 2.5 miles away and hand out the coffee and tell the story and as I 'm telling we all take a drink of the coffee and it 's horrible burnt which is out of the norm for this dunkin.Right then I call down and talk to the assistantManager. Told him I was just there and had a issue with the drink holder ect. But this isn 't why I 'm call problem is the coffee is horrible as well and all three of us agree undeniableHe was nice and profesional said he 's training assistant manager and to come down and they 'd replace the coffee.Five minutes I was down and went inside.As I was parking and walking in I noticed the lady that originally helped me at the windowWas pacing back and for outside on her cell.I went in and was greeted by the manager and he apologized about the coffee and I said look sorry I was stern at the window but no drink holders and then asked to pull ahead as I was trying to fix the situation before moving.He said no problem and I said thanks and tasted the new coffee and it was awesome as usual but as I was walking out I noticed the lady that was outside pacing was now inside on the customer side and was still on her cell phone,I heard her saying to the manager we have the right to refuse service if a customer acts like that.I proceeded to my truck and as I was leaving I happened to see this lady one the phone still through the window staring me down.I honked and waved smiling as I was leaving.If I owned this Dunkin this trouble making working lady would be fired on the spot.I was not swearing or yelling I very sternly said I wasn 't moving while trying to solve the problem they handed to me in my window.Maybe they would have rather the hot coffee spilt and burned me and I sued them for incompetence and to have my 80,000.00 truck cleaned.I 'm not thinking that 's a reason to refuse service.I will be contacting the owner over this issue.I don 't take stare downs and threats lightly especially from a employee low on the management list.