The Riverside Fox - Halifax

Unfortunately, our visit to this restaurant today was extremely disappointing. It appeared that the establishment is on the verge of closing down. The Christmas picnic bench we ordered was of poor quality, with cold and minuscule portions, and we had to wait for a long time. The atmosphere inside was chilly and unwelcoming. Furthermore, they did not accept card payments, only cash, and even directed us to an ATM across the street. The staff were impolite and even accused us of trying to get free food. Eventually, we had to transfer money to their account (not the full amount). This situation left us feeling like the authorities should investigate this place. What was supposed to be a pleasant afternoon turned into a distressing experience.

We booked a table for 5 of us for the November afternoon tea. We arrived and were seated after getting drinks. They told us it was a different menu to the one we ordered which was a little upsetting. It took nearly an hour for the food to be served to us with no one explaining until 5 minutes before that it was just being plated. When we were given the food it was all flat cold but we ate it as we were hungry and had been waiting for an hour to be served. The sweet food was mediocre and looked and tasted like shop bought food. No one came to ask us how it was and we weren't offered a cup of tea or any other drinks. We left the table 3 times to get fresh cutlery or plates. When we complained we were handed the phone that the manager was on the other side of who told us we should have complained sooner and not eaten the food, of course we were going to eat it. We were starving. In the end we were charged £10 per head, including the child, which I still thought wasn't worth it but I didn't want to be arguing with the young girl. It obviously wasn't her fault. With the business closing soon you'd have thought everyone would be trying to give the customers an amazing service. Very dissapointed.

Lovely afternoon, the bench afternoon tea was nice, the staff were lovely and friendly defo would go again

Dirty , cant pay by card , scruffy staff and smelt like an old dish cloth , avoid the place

I have been I fan of the Fox which has recently become Riverside Fox and so I booked the November picnic bench for my and my brother in laws birthday. 5 family members had not been before and so I was looking forward to introducing them. However we arrived to a locked restaurant. No sign of life. No notice on the door and no attempt to contact me despite having my mobile and email address. What has shocked me most is the lies told on facebook. When myself and others left polite comments regarding the problems today rather than apologising, the Riverside Fox states on Facebook they did ring and leave messages but then deleted our comments re issues and then blocked us from responding. When challenged about this they then said again that they did ring and our comments were unnecessary. Numerous people have turned up today and are stating they received no calls. Why would a random bunch of people drive to a closed restaurant if they had been called and then lie about it? I completely accept things go wrong and although disappointing it is understandable. What is not understandable is the persistent lie that phone calls were made.