Kfc - Hagerstown

#12 - Fast Food - Hagerstown, Chicken, Chicken Wings
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Kfc

Kfc
3.3 / 5 (5453 reviews)

Description

This restaurant has faced significant criticism recently, particularly regarding customer service and order fulfillment. Patrons have reported inattentive staff, long wait times at the drive-thru, and difficulties in obtaining orders. Many expressed frustration over missing items, unresponsive management, and surprisingly small portions of chicken. Additionally, the inability to enter the restaurant for carryout or restroom access has disappointed travelers. However, there were a few positive remarks about the freshness of some menu items. Overall, it appears that improvements in service and order accuracy are much needed to enhance the dining experience.

Last update: 17.01.2026 from: Pam

Feedback

★ 3.3 / 5 from 5453 reviews
trenton-m-3
23.02.2024

The food here is served hot and ready to enjoy, and it tastes great too!

dawn-k-mechanic2
23.02.2024

The chicken tenders were not fresh, and I received the wrong order. I had to return to the restaurant to get what I actually paid for. They really need more staff to assist customers. Overall, I was let down by KFC. Stale food is definitely not a good image for the brand.

rebecca-c-doctor2
23.02.2024

The portion size labeled as "large" is more like a medium, and given the price, it just wasn't worth it.

pam-o-forest5
23.02.2024

Food was as good as always is presentation as a delivery product sucked! There was no utensils fans no napkins or straw for my drink. But the worst was the opening of the bag was heat sealed all the way across. Im in a nursing facility and had nothing sharp to cut bag open Had to wait til Aide could get me scissors and then was getting cold Sorry

samantha-h-fish1244
23.02.2024

Everything was fresh and hot when it got to my door. My 13month old could eat her 5 pc. Nuggets Kids Meal without a problem. The fries were hot and the chicken tunder.

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