Dunkin' - Hagerstown

It's no secret I love Dunkin' and it's also not surprising I'll visit different stores in town through out my day. This particular time I went through the drive thru for a coffee and a couple doughnuts. They are great.

The order arrived in a good amount of time. However, the special holiday flavor for this month, I was told they couldn't do it frozen. I know they completely lied to me because I went to the Dunkin on Dual Highway a few days later. I ordered the same exact flavor and frozen, and they did it frozen! Please don't use the Penn Avenue location! Their blender isn't broken, because I tried a different flavor frozen in the same week, and they did do it. It's strange, they can do regular flavors frozen, but not the special holiday flavors? The Dual Highway can do the holiday flavors frozen, but not the Penn Avenue location??? Something tells me, some people at the Penn Avenue location are being lazy, and don't want to spend the time to use the blender. It's not that hard and it doesn't take long at all ?! If Dual Highway can do it, then so can any other location in Hagerstown. Again, their blender isn't broken. I even witnessed someone before me, getting a frozen coffee the same day I ordered. So it felt really strange being told they couldn't do it. A holiday flavor shouldn't effect if it can be done or not, because Dual Highway did it, Maugans Avenue, and Garland Groh Blvd did the same holiday flavor frozen too! I strongly feel lied to.So I don't know what's up with the Penn Avenue location. Buyer beware! At least my drink tasted great though!

I only use the Dunkin when I have to. They are so rude an unprofessional! The lady who always takes the order needs a new life! She is extremely hateful.

I frequent this store several times a month and it is a toss up as to my order being correct. Today was BAU. I ordered a med. Frozen coffee, 4 Caramel, 1 espresso and whipped cream and Caramel on top. Simple, right? The price seemed off to me so I questioned the young man at the window about the espresso shot. He assured me the espresso shot was in there even though the ticket didn't say it was. What I got was med. Frozen, 3 Caramel, no espresso and whipped cream and Caramel drizzle.

Ok I worked here for before never In my 9 Years working for dunkin that the ice coffee was made with milk and Credilated sugar. And when I told the lady the order wasn't right on the screen she gonna tell me she got this. And Still made my doing wrong and didn't even have a sticker. Very bad.