Papillon Pizza - Hackney

I have been ordering from this restaurant for the past few weeks and they never disappoint. The pizza is incredibly tasty and loaded with cheese, yummmm. read more I have been ordering from this restaurant for the past few weeks and they never disappoint. The pizza is incredibly tasty and loaded with cheese, yummmm.

I placed an order at 2:30am on Sunday morning and I can confidently say that my money was well spent. The pizza was cooked perfectly and the delivery driver was... read more I placed an order at 2:30am on Sunday morning and I can confidently say that my money was well spent. The pizza was cooked perfectly and the delivery driver was very friendly, even calling ahead to let me know not to disturb anyone. Overall, I would give my experience a 10 out of 10.

The food at Papillon Pizza is delicious and of high quality, and the staff is extremely helpful. The portion sizes are generous, and the restaurant maintains a... read more The food at Papillon Pizza is delicious and of high quality, and the staff is extremely helpful. The portion sizes are generous, and the restaurant maintains a high level of cleanliness and hygiene throughout, including in the kitchen.

My first Deliveroo order was food from this place at 11pm my first night in London. I was so tired I didn’t read reviews for either Papillion or Deliveroo huge... read more My first Deliveroo order was food from this place at 11pm my first night in London. I was so tired I didn’t read reviews for either Papillion or Deliveroo huge mistake. This “restaurant” marked my food as delivered (57 minutes late) but it wasn’t. I tried getting help from Deliveroo app but the only options were “live chat” or “call restaurant.” I tried both but there was no answer either way. I left comments on Deliveroo Instagram they said email them. I did, and they sent me boiler plate “we have investigated and we can’t offer a refund because the restaurant says they delivered your order” emails. Finally after pressing for details about their “investigation” they admitted that Papillion admitted they had not delivered the order but they said it was my fault because the restaurant was unable to deliver and attempted to contact me but was unable to, so my contact details must not be up to date. I replied saying 1) I had just signed up for their app, so of course my contact details were up to date, and 2) the restaurant is lying and did not try to contact me quite the opposite as I tried to contact them and they ignored my call. I sent Deliveroo screen shots of my verified phone number under contact info and of my call log proving Papillion never attempted to contact me. They still refused to offer any refund saying they would take the restaurant’s word over my proof. At this point I didn’t even care about my money I was just horrified Deliveroo would keep this restaurant on their platform and knowingly keep letting them blatantly scam people through their app. I told Deliveroo this and asked if they would remove the restaurant. I also said they need to offer customers better recourse for problems like this. I’ve never heard of such horrible experiences on any other food delivery apps. Clearly others have found a way to prevent these kinds of scams and other problems. What I got in return was a boiler plate “thank you for your feedback” which I know was them saying “we don’t care.” I asked for details about how exactly they would fix these issues, which executives they would make aware of this serious problem, etc. They just resent the original plate “sorry you were unhappy with your order” email, which I really think was either a bot response or some 12 year old at the company thinking they were funny. I have since learned from many other online reviews that sadly MANY other people have had similar problems with Papillion Grill AND with Deliveroo. Don’t trust either of these companies.

We ordered food on deliveroo and they marked it as delivered but never actually delivered the food, we called over 20 times and they pick up the phone and hang... read more We ordered food on deliveroo and they marked it as delivered but never actually delivered the food, we called over 20 times and they pick up the phone and hang up. They refuse to issue a refund when we went to the store and are extremely rude and unprofessional. They literally we don't like you and we don't like people, how can someone that works in customer service even say that. Ridiculous.