Houston's - Menu

We started with smoked salmon, followed by a tuna salad and the Hawaiian steak. The salmon had a bit more pepper than usual, but it was still enjoyable. Instead... read more We started with smoked salmon, followed by a tuna salad and the Hawaiian steak. The salmon had a bit more pepper than usual, but it was still enjoyable. Instead of French fries, we received a kale salad, which was a nice surprise. Everything was delicious! The atmosphere was cozy and intimate, and the service was quick. This is definitely our favorite spot to dine!

I would have given a 1-star rating, but Sapphire, the manager, changed my mind. My coworkers and I had made a reservation for four on a quieter Tuesday night. W... read more I would have given a 1-star rating, but Sapphire, the manager, changed my mind. My coworkers and I had made a reservation for four on a quieter Tuesday night. When one more coworker decided to join us, we called Houston's to see if we could add them to our reservation. The woman who answered the phone was quite rude and informed us that we would have to forfeit our reservation if we didn't stick to the original number. Feeling this was unfair, we were about to request to speak with a manager when Sapphire herself got on the line. She apologized for the poor service and acknowledged that the behavior we experienced was unacceptable. She ensured she would personally greet us when we arrived and promised to assign us one of the best servers to enhance our evening. As for the food, it was, of course, delicious. While things can go awry during busy nights, the thoughtful and attentive customer service truly made a difference.