Thrill Burger - Gurnee

It seems the staff here aren’t properly trained in order numbers. Our order number was 193, but when the young employee finally checked for completed orders, he... read more It seems the staff here aren’t properly trained in order numbers. Our order number was 193, but when the young employee finally checked for completed orders, he started with 196, then went to 195, and 194, completely overlooking our 193 order, which was right there waiting. Then he turned around and took orders 197 and 198 before I finally had to speak up as he began to grab 199. It was frustrating to see our food sitting there while he ignored the lower numbers.

The service was extremely disappointing. I waited in line for nearly an hour or more, and one of the staff members seemed more focused on pacing back and forth... read more The service was extremely disappointing. I waited in line for nearly an hour or more, and one of the staff members seemed more focused on pacing back and forth and clapping her hands instead of helping to expedite the food for the customers. It was frustrating to see that assistance was not provided when it was clearly needed.

Terrible burgers. The fries are decent when they're served hot, but the burger was dry and overcooked, not enjoyable at all. I'm not being overly critical or ex... read more Terrible burgers. The fries are decent when they're served hot, but the burger was dry and overcooked, not enjoyable at all. I'm not being overly critical or expecting anything fancy; it was just bad. Overall, the food at Six Flags is disappointing. However, the snacks we tried, like the popcorn and pretzels, were excellent. I believe that visitors to the park would have a much better experience if they enhanced the meal options.