Five Guys - Gurnee

Easily the best burger north of Evanston. The fries are unbelievable too! Every time I've ordered from the Gurnee location, the staff has been amazing! I'll be... read more Easily the best burger north of Evanston. The fries are unbelievable too! Every time I've ordered from the Gurnee location, the staff has been amazing! I'll be having lunch there tomorrow!

Had a miscommunication about my order. Jeremy took care of it in such a way that will insure that I return. Also had the opportunity to watch Jeremy lead the te... read more Had a miscommunication about my order. Jeremy took care of it in such a way that will insure that I return. Also had the opportunity to watch Jeremy lead the team for the few minutes I waited for my food. Excellent customer service skills accompanied by great leadership skills. Well done Jeremy.

Dined here this evening with my husband and let’s just say all 6 gentlemen working at the Gurnee location at 7:00 2/9/24 had an opportunity that presented thems... read more Dined here this evening with my husband and let’s just say all 6 gentlemen working at the Gurnee location at 7:00 2/9/24 had an opportunity that presented themselves with a less fortunate member of the community. They handled it not only with grace, but humanity. Well done. You guys are all class acts. Thank you for being generous and humble to those who truly needed it. Best part of my day was seeing this random act of kindness. My food was also delicious and everyone involved in the process had a constant smile. Thank you!!

Had a terrible experience here yesterday. Ordered online for a quick pickup. Ended up waiting 45 minutes for it. Had to check in with the staff three times befo... read more Had a terrible experience here yesterday. Ordered online for a quick pickup. Ended up waiting 45 minutes for it. Had to check in with the staff three times before they finally pulled my food off the counter. It sat there cold for 45 minutes when all theyhad to do was hand it to me. Don't understand.

The first time I visited this establishment was last week and I was not disappointed. Their burgers are very satisfying but their fries and the star! read more The first time I visited this establishment was last week and I was not disappointed. Their burgers are very satisfying but their fries and the star!