Bubble Ci Tea - Guildford
Bubble Ci Tea
Description
Nestled amidst a bustling atmosphere, the restaurant boasts a vibrant menu of bubble tea that has captured attention online. However, customer experiences vary significantly. While some patrons rave about the delicious flavors and stellar customer service from staff like Imran and Rebecca, others express frustration over incorrect orders, rude service, and improperly prepared drinks. Many have noted ongoing issues with consistency, particularly at certain branches, leading to disappointment. Ultimately, while the potential for a delightful bubble tea experience exists, customers hope for improvements in service and product quality across all locations.
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I tried the bubble tea at this restaurant and it tasted alright. However, I was a bit skeptical when it was made in less than 30 seconds. Sometimes it wasn't mixed properly and there were chunks at the bottom. The next day, I felt sick with a sore stomach, frequent burping, and eventually vomiting. It was a disappointing experience and they should improve the quality of their bubble teas.
My children told me they saw this restaurant on YouTube Shorts and it was fantastic! The flavors were delicious and the popping boba provided a delightful sensation in your mouth. Thank you Bubble CiTea!
I had fantastic service from Rebecca. Your team and you were outstanding. Keep up the great work - I will definitely come back. Thank you to you and your team for going the extra mile. The drinks were amazing. Keep up the hard work at your new store in Livingston, UK, Rebecca.
They don’t follow your specific request. The last four times we’ve been to the Guildford branch, the Bobas have been awful. Overly sweet, milk powder not mixed properly, run out of tapioca pearls. Have had to send drinks back multiple times due to it having been made wrong. High staff turnover so maybe spending a little more time training new starters on how to make the tea properly would help? Have visited Mooboo branches and other branches elsewhere which were far superior to the Boba served at Guildford Bubble Citea. Disappointing.
The worst matcha milk tea that I had. We visited the Portsmouth branch and the drink was very water down. It’s like drinking water that you can barely taste the matcha. The staff are great though it’s just the quality of the drinks. As an asian myself, it’s very far from the usual asian milk tea brands that you can get in Chinatown. The flavour is really wrong. My friend ordered the Taro and she says it’s also water down.
