Tim Hortons - Guelph

Very slow to serve and seemed unorganized, the staff were polite but better customer service is needed. Some acknowledgment that a customer is standing at the counter and waiting to order 'be with you in one minute ' would have worked : I was confused on who was going to take my order, where to stand etc. when the drive through person that was taking orders on a headset saw and came over and took my order while an older women was washing a container for 5 minutes at the counter area and not serving customers. BUT then she served the next customer after the other staff took my order and she finally noticed that there were people in line trying to order. Ahh! I guess she was the person to take orders, who would have known? Manager should address this

Stopped at Stevenson and Speedvale location, before grocery shopping. Had to wait for a seat, then got coffee and donut. Classic walnut crunch was missing the crunch ?. Coffee mug was all crusty from last customer, they need to clean them better. Will skip this place next time at that plaza.

I'm getting really frustrated with this tim hortons consistently getting my order wrong. I bought 2 coffees that were marked correctly. Get to work and try them and they're both wrong. This is the 3rd time in the last 2 weeks. Complete waste of money.McDonalds doesn't screw up this much.

Ordered Double Double yesterday; I can tell from the coffee color that it wasn't Double Double at all despite they marked it as DD! I didn't want to go back and complain. I didn't drink the coffee and left! Furthermore, the tables were not kept clean.

Worst time ever employee doesn’t know how to talk with customer i don’t know what kind attitude they have. I had an experience with a indian fat guy with spex that guy is the Worst person I ever met on tim. I just Asked him a question that why you guys are not serving strawberry cremy chill and literally he started arguing with me. Worst customer service