Subway Subwiches Salads #7 - Guelph

The customer service at this restaurant is awful. The staff is always rude whenever I visit, despite my polite and friendly demeanor. The positive reviews seem to be solely from family and friends. I understand that it is a challenging job with low pay, but that is no excuse for treating customers poorly.

Subway always leaves this same taste in my mouth that I don’t love. Pricing now is insane like a foot long for $16?? What. Everything at subway just taste the same. I want Mr. SubVegetarian options: Lots of veggie

Went to get a foot long and there was a discrepancy between the total on the till and the charge on the debit machine. At first they said it was the tax and then I broke it down for them and said their totals didn’t match! When I pointed it out, $4 difference, the employee said it was MY fault. I stood there wondering if he was joking or kidding but he was dead serious. I paid but advised them that when business overcharge customers by mistake, the item is free.Super rude and took no responsibility. .If you order from there, please ensure to check your totals and what they attempt to charge on your debit card or credit card. They literally tried to steal and deflect this on to the customer!

Fast and excellent customer service. The girls are always nice to me. I want to mention that we can’t always complain about customer service, since today, the lady before me was super rude to the girls but they handled her very well. If you are having a bad day, then why are you getting mad at others. The lady asked for swiss cheese first and when the girl put the cheese on the meat and then she was asking about other type and wanted to change according to her preference and the girl politely asked if you want extra and again she yelled why would i pay extra. Still these girls served the customers with a broad smile. Highly recommend this location.

I went to the restaurant tonight to order the mozzarella bella. Without asking me, the server put fake mozzarella instead of real mozzarella. When I inquired about it, she said they were out of fresh mozzarella. I wish she had informed me beforehand instead of trying to hide it. I took the dish home and it just wasn't the same with the fake cheese. I was charged full price and believe I should have received a discount or been given the option to choose something else.