Mcdonald's In Arl - gton

This is supposed to be Deluxe McCrispy Chicken Sandwich. I bought three of the them. Two for my kids and one for myself. When my kids were eating, they were complaining that, it was very dry and chewy and not edible at all. I thought they were being dramatic and told to stop complaining only to notice it myself when I opened mine later. They were right. It was so dry n chewy I had to run back to show them mine. Surprisingly, the guy at the McDonald’s says this is how it’s always been made. My wife couldn’t control her laugh but she smiled and said “we never saw like this before”. And he goes like “well I dunno I can remake it and exchange this sandwich alone”. We said okay. And I told him not to put Tomatoes in it this time and sure he forgets it and remakes it with same overcooked and burnt style chicken sandwich and puts tomatoes in it again. These pictures are from the second sandwich. The first was even more burnt and thin. He tried arguing with us for the first time when I said it’s burnt, hee said “no it’s not” and only when I showed him he said “ ok yeah it is”. I think either the quality of the McDonald’s is going down or this particular joint located on the cooper street and green oaks is having a very bad team who doesn’t know how to make their sandwiches. Bad customer service and very bad food.

Everytime I order in the mobile app to make it (faster) my order takes so long to be brought out to me that my order is cold by the time it makes it to me.

Hit or miss with this location. Sometimes their service is quick and great. Other times they are short staff and the wait could be 15 min or more

I came here today. The workers were so kind and lovely. They cooperated with me perfectly and I had no problems. I asked them for extra mayonnaise and boy did they get me right…

We ordered ahead on the app. Very simple and straightforward. McChicken extra mayo, lg fry, DBL hamburger no pickles. Well we got to the restaurant in about 5 min... Waited in line for almost 25 more. Got our food, cold,asked if they out extra mayo on the chicken sandwich, he replied, we don 't have any mayo Fries were cold and soggy. The lg fry box wasn 't even opened up all the way, still half collapsed and maybe half full at most... And as usual my burger was wrong. Marked dbl hamburger but single given. Lobby closed so another 25-30 minute wait so I decided to just go... Worst service yet at this one.