Zaxby's - Greer

We were served by JC, and I wasn't sure what I wanted to order. He helped me choose perfectly and clearly knows the menu well, which was a huge help. He was fri... read more We were served by JC, and I wasn't sure what I wanted to order. He helped me choose perfectly and clearly knows the menu well, which was a huge help. He was friendly and mentioned that he loves working there; it's rare to see someone so dedicated. It seemed like most of the staff at this location were doing a great job as well. The food was hot and delicious, and I was really impressed.

There always seems to be a problem with this restaurant. The last time I visited, I had to go back to retrieve a missing meal from my order. This time, they for... read more There always seems to be a problem with this restaurant. The last time I visited, I had to go back to retrieve a missing meal from my order. This time, they forgot to include 2 ranch dressings and 4 Zax sauces. Honestly, it’s not even worth going back for them; I’ll just use ketchup instead. I wouldn't be so annoyed if I hadn't paid extra for everything.

I visited this restaurant during my lunch break, which was already limited. I found myself stuck in the drive-thru behind several cars. After being asked to hol... read more I visited this restaurant during my lunch break, which was already limited. I found myself stuck in the drive-thru behind several cars. After being asked to hold, I waited for 10 minutes before they finally took my order. Then, I was instructed to park and wait for my food. I ended up waiting another 20 minutes, and when I went inside to request a refund, someone else came in with my order—they had mistakenly given it to him. Unfortunately, this meant I didn’t get lunch today.

After I received my meal, I realized that my drink was missing, none of the extra sauces I had paid for were included, and my food was cold. I typically don’t c... read more After I received my meal, I realized that my drink was missing, none of the extra sauces I had paid for were included, and my food was cold. I typically don’t complain or write negative reviews—this is actually my first time doing so—but I felt that the staff was quite inconsiderate in this situation.

My family and I were on our way back from the hospital and decided to stop at Zaxby’s for some food. Everything was going well until we reached the drive-thru w... read more My family and I were on our way back from the hospital and decided to stop at Zaxby’s for some food. Everything was going well until we reached the drive-thru window. We encountered a girl named Adrianna who had a very rude demeanor and made my family feel uncomfortable about the items we had forgotten in our order. When I tried to apologize for a mistake that wasn’t even my fault—since she missed the missing items—she began to laugh, and one of her friends even gave us an offensive gesture. To make matters worse, she threatened to spit in my drink, which was especially distressing since I had children in the car. I will never return to this location and intend to report this incident to upper management.