Jimmy John's - Greenfield

I am disappointed with the service at this restaurant. It seems like catering orders are given priority over in-store customers. I waited for 20 minutes for just 2 subs, while 4 employees were busy preparing catering orders. This is unacceptable.

The service at this restaurant was terrible. Even when you schedule hours in advance, they always bring the food either too early or too late. The staff on the phone were rude, even when you're being polite to them. I think I'll give Jimmy John's a break for a while.

I had the food delivered to my workplace, and the order was correct. The app did not alert me when it had been delivered, though. There are vegetarian options available - any sandwich can be made vegetarian. They also seem to have excellent control over cross contamination for those with dietary restrictions.

We frequently order from JJ's for meetings and very seldom have an issue. Our order was missing the soda today and when I called, the gentleman was extremely apologetic and delivered the drink to us right away! I mean within minutes! (the guy also had a great beard) They even offered us a free cookie for the trouble. Absolutely incredible customer service, great food, great price. Jimmy Johns 10/10

If I were you, because you work hard for your money and want what you pay for, don’t go to the 76th Street location in Greenfield. If you order in-app, you’re MORE likely to have missing items, soggy bread (wet bread, to be precise , short-changed on ingredients (their potato salad is a “premium side” that comes in a container double the size of the portion, which is only about 4-5 bites for $2.69; seriously? What moron thought that was a great idea? , and every time I’ve called to talk to a manager, they either chuckle like it’s funny or have some stupid excuse for it like “Well, we’re busy.” And this doesn’t include every person I’ve talked to sounds like they’re from 25th and Capital. This place is ghetto with the poorest service in the area, and the fact is that you could get a better experience from Jersey Mike’s and Subway, which is saying a lot when you throw Subway in there. We won’t be returning for sure. Jersey Mike’s is just a few blocks up the road on Layton. They’ll start getting my business instead. Good job, JJ! You’re killing it with your Freakily Stupid Delivery!